What are shared mailboxes? A shared mailbox is a type of user mailbox that doesn’t have its own username and password. As a result, users can’t log into them directly. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox.
Accessing Shared Mailboxes in the Office 365 Online Portal
From the My Accounts menu, click on the Open another mailbox… option. The Open another mailbox window will appear. Enter in the email address associated with the shared mailbox and click on Open.
Log in to OWA using your own mailbox email address and password. Click on your name in the upper right corner of the window. In the Open Other Mailbox box, enter the name or email address of the mailbox that you want to open. All mailboxes that match your criteria will be displayed in a list.
Shared Mailbox: A mailbox that’s not primarily associated with a single user and is generally configured to allow logon access for multiple users. User Mailbox: A mailbox that’s assigned to an individual user in your Exchange organization.
To access a shared mailbox, a user must have an Exchange Online license, but the shared mailbox doesn’t require a separate license.
Open the shared mailbox in a separate browser window
- Sign in to your account in Outlook on the web.
- On the Outlook on the web navigation bar, click your name. A list appears.
- Click Open another mailbox.
- Type the email address of the other mailbox that you want to open, and then click Open.
Open Outlook and then go to to File > Options > Search and the click Indexing Options. Now follow the screen shots below: You’ve now completed the rectification process. Now try and search the shared mailbox and all should be good.
You can get a list of shared mailboxes permissions using the Get-Mailbox -RecipientTypeDetails SharedMailbox -ResultSize:Unlimited | Get-MailboxPermission command.
How do I open Outlook webmail?
To open Outlook on the web, just open the URL that’s associated with your Outlook account. That should be the Microsoft 365 sign-in page or, if you have a free Outlook account, Outlook.com. Enter your email address and password and then select “Sign in.”
Add a shared mailbox to Outlook
- Open Outlook.
- Choose the File tab in the ribbon.
- Choose Account Settings, then select Account Settings from the menu.
- Select the Email tab.
- Make sure the correct account is highlighted, then choose Change.
- Choose More Settings > Advanced > Add.